Vehicle Rental Nitty Gritties
In the case of your travel plans being disrupted we aim to be as flexible as possible in accommodating your booking on alternative dates, but appreciate you may have timing restrictions and offer a full refund in these cases.
The full refunds apply to one week post travel restriction.
Please do not: take our vehicles on the beach or across waterways - smoke - overload - drink & drive!! - don't forget our roads the same road rules as anywhere else in NZ.
The rental amount and your chosen insurance will be invoiced via Xero for payment online, we do not use credit card facilities.
Should there be amendments or cancellations made more than three weeks prior a full refund will be processed.
Inside of three weeks - one week prior, a full refund of your insurance cost and 50% of your rental cost will be refunded.
Inside of one week, your full bond and 25% of your rental cost will be refunded.
Should your planned trip be hampered by unexpected or unhampered circumstance, we'll try to work with you to come to the best end result - on a case by case basis. There is no one size fits all, because this is the Barrier - and on the Barrier, the unexpected... happens.
This vehicle is on loan to you from the fleet that is our company's livelihood. Every precaution has been taken to make your experience as smooth as possible - and in the unlikely event something doesn't go to plan, we'll also try to remedy as quickly, and to the best of our ability. So please - treat it like it belongs to your parents... everybody wins. The unfortunate fact is, as with 'off the Barrier' car rental companies - you are responsible for damage to our vehicles.
We understand if your flight departs after the service stations have closed, and respect that you will have made every effort to refuel the vehicle prior to your departure, or be morally responsible enough to let us know you haven't, and happy enough to take care of the invoice that will follow.
The road cameras are in the vehicles for your protection should any incidents occur - we simply review the footage, so please do not unplug, turn off, or disable them. Footage is also reviewed should we suspect that any of the above 'BIG no no's' have been breached.
A full drivers license is expected, and all rentals require insurance and/or a bond. The options will be sent to you upon inquiry for selection.
The long winded Nitty Grittys are on the link - and remember - we want you to have the best time possible, please enjoy yourselves, with respect to the land, sea, locals and the vehicle/s - go forth!